Ask your questions
We're available to answer all your questions quickly and conveniently via WhatsApp. Contact our support team and receive personalized assistance regarding our decorative paintings, AI-generated art, and custom orders.
Shortcuts
Quick access
Here you'll find all the shortcuts to simplify your Letz experience. Access your orders, track deliveries, check sizes, discover frame finishes, and speak to our customer service team whenever you need. Everything we do ensures every step is simple, quick, and amazing.
My Orders
View all your orders, track the status of each purchase, and easily edit your information.
Track purchase
Track your delivery in real time and see all the details of your painting's shipment. We'll keep you updated on your order status.
Measures
Discover all the available sizes for Letz frames and choose the ideal format for your space.
Finishes
Learn about the types of frames, materials, and finishes we use. Choose the perfect one for your space.
Transport
Check the delivery time for your region and calculate the shipping cost. We ship throughout Brazil with full tracking.
24h support
Need help? Contact our team on WhatsApp anytime. Fast, direct, and effective service.
Delivery and Return
Learn how paintings are shipped, delivery times, and exchange and return policies.
How long will it take for my painting to be delivered?
After payment confirmation, production takes up to 5 business days. Shipping is immediate, and delivery times vary depending on your region.
How do I track my order?
Once your painting is shipped, you will receive a tracking code via email to track its entire journey to your home.
Can I return a painting if I don't like it?
Yes! At Letz®, you have up to 7 calendar days after receipt to request a return, in accordance with the Consumer Protection Code.
What do I do if my painting arrives damaged?
If your painting arrives with any damage, please contact us within 48 hours of receiving it. We'll resolve the issue quickly!
Is delivery made throughout Brazil?
Yes! We deliver our custom paintings nationwide, including to remote areas.
Orders
Learn how to purchase your custom frames, payment methods, and order changes.
How do I place an AI custom frame order?
It's easy! Choose a theme, submit your idea, or use our ready-made prompts. Our AI technology creates unique artwork for you.
Can I change my order after it is finalized?
If it hasn't been produced yet, we can adjust it. Contact our team as soon as possible so we can try to make the change.
What forms of payment do you accept?
We accept Pix, credit cards (with installment option) and bank slip.
Will I receive artwork for approval before production?
Yes! For custom AI-generated frames, we send you a preview for approval before finalizing the print.
Products
Learn all about our decorative frames, AI-generated art, and printing materials.
What material are Letz paintings printed on?
We use high-definition printing on cotton canvas or premium photographic paper, mounted in high-quality frames.
Are AI-generated arts unique?
Yes! Each AI-generated board is unique and developed based on ideas and themes submitted by our customers.
Do the paintings come ready to hang?
Yes! All paintings come with wall-hanging brackets, ready to decorate your space.
How to choose the ideal frame size?
We offer several size options on our website. You can also find tips on ideal proportions for each space in the product descriptions.
Do the paintings have a certificate?
Yes! All our paintings come with a certificate of authenticity, guaranteeing the originality of the artwork—whether it's AI-generated, created by partner artists, or part of our exclusive curation.